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Support@maliwoostore.com

    Return & Refund Policy

    Returns

    We stand behind everything we sell. If you are not satisfied with your purchase, you can return it for a replacement or refund.

    You have the right to return your order within 30 calendar days starting from the day on which you have received your package.

    We will refund the full cost of the product if the return is a result of our error or a faulty product.

    If you want to initiate a return/refund, please send us a photo of the product(s) you’ve received with the return request at Support@maliwoostore.com and we will guide you through the process.


    To start a return, you can contact us at Support@maliwoostore.com. we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    You can always contact us for any return question at Support@maliwoostore.com

    Damages and issues
    Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


    Exchanges
    The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


    Refunds
    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

    Your satisfaction is our number one priority. We want you to shop with confidence. That’s why we proudly offer absolute satisfaction guarantees that ensure you’ll receive your item on time and as described.

    Our highest priority is to make you happy, so everyone who shops receives the following guarantees:

    • full refund if you don’t receive your order;
    • full refund if your order does not arrive within given time frame;
    • full or partial refund if the item is damaged;

      You can submit refund requests by writing to us, refund credit will automatically be applied to your credit card or original method of payment, within 15 business days.

      Late or missing refunds (if applicable)

      If you haven’t received a refund within 10 business days, please contact us at 

      Support@maliwoostore.com

       

      Happy Shopping!

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