When Will I Receive My Parcel?
We provide FREE shipping worldwide to keep your final price low and most of our orders are delivered within 3-14 days after shipping. You will receive a tracking number after you order.
How Can I Track My Order?
You can track your order by clicking Here.
When you place your order, you will receive a purchase confirmation email. Once your order has been shipped, we will send you a shipping confirmation email with your tracking number. If you haven’t received your tracking number within 3 days, please contact us.
Do You Ship Worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
Can I change my shipping address?
Once you have placed an order, the information goes straight to the shipping department which takes 1-3 working days to process. After which the shipping department will send the tracking codes to the data entry to update the tracking codes and send shipping confirmation email to the customer. Hence, if you need to make any changes to your shipping address, please contact our Customer Service within 24 hours of placing the order.
Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.
NOTE: To all customers that provided a different shipping address than their permanent address, we will not be responsible for lost or undelivered parcels and/or if you moved out of the address you provided us.
- To all UAE customers, please provide your PO Box or Zip code during checkout to avoid delays on processing and shipping of your orders.
- Customs, Postal Services & Us (Maliwoo Store) are different entities hence we are not liable for any delays caused by customs or local post services.
How long do I wait until my order is sent out?
Our handling time takes 1-3 business days. This means that your order(s) will generally be sent out within this period.
When will I receive my items after I place an order?
The duration depends on the shipping method and the destination country. Delays may occur due to Holidays and/or any unforeseen events such as flood or typhoon. Please do note as well that custom inspections can be a factor during shipment. Our Standard Shipping typically takes 3-14 days and depending on how fast customs in your country processes the package.
How do I know if my items have been shipped or not?
When your items have been dispatched, we will send a notification email to your registered email address. The tracking number is normally available within the next few days of dispatch.
I tracked down my order and the status says Return to Sender, what should I do?
In the event that the parcels were returned to us, please contact us immediately so we can arrange to send you a replacement. For UAE / HK customers, please ensure to provide your PO Box or Zip Code (whichever is available) so your local post office can deliver your order(s) to your mail box or door step.
What is this Store's Return & Exchange Policy?
Our policy lasts 30 days from the date you receive your parcel according to parcel tracking.
If your product is defective or doesn't work properly, we'll send you a replacement one or a refund just let us know by mailing us on Support@MaliwooStore.com
Is your website secure with my personal information?
Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.
Can I change my order?
Yes, we accept any changes to an order. Please note that if you need to make any changes to your orders, please contact our Customer Service within 10 hours of placing the order.
Maliwoo's goal is to pack and ship out orders as quickly as possible, orders can only be cancelled within 10 hours of purchase.
To cancel your order, please use our contact form (Contact Us) and let us know. It’s also important to provide a correct order number.
Any payment for the order will be refunded to your original payment method. If you paid with a credit card, your card will be issued a refund. If you paid through PayPal, your PayPal account will be refunded.
What are your Payment Methods?
We accept credit cards (Visa, Master Card, American Express, and Discover) via PayPal.
What is the currency of the store? Can I pay in another currency?
All prices are shown in United States Dollar, Buyer can choose their local currency from header menu and billing will be in USD. Your bank or card service provider will automatically convert your subtotal depending on their current conversion rates.